Once your order has been placed with MosaicShop, we will immediately send an order confirmation to your email. Should you not find our email in your inbox, don't forget to check your spam or junk folder.
MosaicShop proactively keeps you informed about the progress of your order. Email updates will inform you of each stage, from preparation to when your mosaic supplies have been dispatched.
Be sure to double-check the e-mail address provided: Make sure you have entered the correct e-mail address while placing your order. Also check that there are no typing errors.
Contact our customer service if you still have not received an order confirmation after completing the above steps, please contact our customer service. Please provide your order details, including the date and time of the order, so that we can help you further.
