Refund policy
Returns and Cancellations
How can I return my order?
Are you not satisfied with your order? As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), physically receive the goods.
What are the conditions for returning my order?
The returned item must be complete, in its original condition, and with the packaging intact. This means:
- The product has not been used.
- The product is not damaged and shows no signs of use.
- The packaging is complete and undamaged.
The return shipping costs are at your expense. If something went wrong with the delivery of your item, or if you received an incorrect or defective item, the return costs will of course be covered by us.
How do I know if my return has been accepted?
We will send you a return confirmation by email once we receive your return. We will then check the products and confirm once the return has been accepted.
When can I expect my refund?
Once you receive the return confirmation via email, it may take up to 10 business days for the refund to appear in your bank account.
Can I still cancel my order?
Mistakes happen, and we completely understand. We are happy to help you resolve this. If you want to modify or cancel your order, please contact our customer service as soon as possible.
Please note that once your order has left our warehouse, we can no longer make any changes.
Return Address:
Mosaicshop
Linkhoutstraat 212
3560 Lummen
Belgium